FortiVault · Pricing

Pricing is scoped to your deployment. No tiers. No per-seat fees.

FortiVault and FortiAgent are configured for your environment — your knowledge sources, your connectors, your governance policies. Pricing reflects that: it is based on your support volume, the number of governed categories, and your active connectors.

There is no public pricing table because the right number depends on your deployment. The fastest way to get a figure is to walk through the demo and tell us what you need.

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14-day free trial · No credit card required · 1 business day setup

How Pricing Works

Three variables determine the cost.

Pricing is not based on how many agents use the review queue or how many seats you provision. It scales with your AI support deployment — the volume it handles and the scope of governance it enforces.

Monthly support volume

The number of customer queries FortiAgent handles per month — across all channels and categories. Higher volumes require more compute for trust score calculation, connector calls, and audit logging.

Governed categories

Each support category — billing, returns, login, account changes, technical support — has its own AI Trust Score threshold and automation policy. The number of independently governed categories reflects deployment scope.

Active connectors

The number of live API integrations FortiAgent calls — Shopify, Stripe, Zendesk, Salesforce, and any custom REST API. Each connector requires configuration, authentication, and ongoing reliability monitoring.

Not based on per-seat count. The number of human agents using the review queue does not affect pricing. Governance overhead does not increase as your support team grows — only as your AI deployment scales.

What's Included

Every deployment includes the full stack.

There is no stripped-down tier. Every FortiVault deployment includes FortiAgent AI execution, the full FortiVault governance layer, and onboarding support. Governance is not an add-on.

FortiAgent

AI support execution from configured knowledge sources
Live connector calls for order, billing, and account data
Embeddable support widget (single script tag deployment)
Guidance rules for tone, compliance, and escalation conditions
Write-back procedures for multi-step operations
Escalation handoff to human agents with full transcript

FortiVault

AI Trust Score — continuously updated per support category
Automation Gating — independent policy thresholds per category
Human review queue — responses held for approval when gate fails
Full audit trail — every decision traceable to knowledge source, connector call, and rule
AI Trust Dashboard — accuracy trends, override rate, automation rate
Category-level controls — reversible without redeploying FortiAgent

Deployment

Onboarding and initial configuration support
Knowledge source setup and connector registration
Automation policy configuration per category
Ongoing support for governance threshold adjustments
Access to demo environment throughout the engagement

Right Fit

Is FortiVault the right investment for your team?

FortiVault makes economic sense when the cost of ungoverned AI automation — in error-driven churn, compliance exposure, and manual remediation overhead — exceeds the cost of the platform.

That threshold is typically crossed when support volume is meaningful, when high-stakes query types (billing, refunds, account changes) represent a significant share of that volume, and when expanding AI automation is already a strategic priority.

Estimate your AI support ROI

Strong fit

✓Enterprise or scaled mid-market — 1,000+ support queries per month
✓Billing, refund, or account queries represent a meaningful share of volume
✓Legal, compliance, or audit stakeholders require AI decision traceability
✓AI automation is a current or near-term strategic priority
✓Operating in financial services, SaaS, or regulated e-commerce

Weaker fit

—Low support volume where governance overhead exceeds the value
—Support queries are purely informational with no high-stakes categories
—No appetite for an additional vendor alongside existing helpdesk

Common Questions

Pricing and deployment questions answered.

Is there a free trial?

Yes — we offer a 14-day free trial. We set up a configured environment for your team with your knowledge sources, connectors, and automation policies. You evaluate the full stack — FortiAgent execution and FortiVault governance — against real support queries before any commitment. No credit card required. We typically have you running within 1 business day of your request.

Do we need to use FortiAgent, or can FortiVault govern our existing AI?

The current version of FortiVault is built to govern FortiAgent specifically — the AI Trust Score, automation gating, and audit trail are tightly integrated with FortiAgent's execution model. Governance of third-party AI agents is on our roadmap. If you have an existing deployment you'd like to discuss, we're happy to assess fit.

What is the minimum contract commitment?

We work with enterprise teams on annual contracts scoped to deployment size. We don't have a self-serve month-to-month tier — FortiVault is configured for your environment and onboarded with your team, which requires a minimum engagement period to be useful.

What size of support operation is a good fit?

FortiVault is most valuable for teams handling meaningful support volume with a mix of high-stakes and routine query types — typically 1,000+ tickets per month where billing, account, or refund queries represent a significant share. Below that threshold, the governance overhead may exceed the value. We'll tell you honestly if that's the case.

How long does deployment take?

Initial deployment — knowledge source configuration, connector setup, and first automation policy — typically takes two to four weeks depending on the number of connectors and the complexity of your knowledge base. The AI Trust Score requires a calibration period of two to four weeks of live traffic before it stabilises enough to drive automation gating decisions reliably.

Is pricing per seat or per volume?

Pricing is based on support volume and deployment scope — not per agent seat. The number of human agents using the review queue does not affect the price. This means governance overhead does not increase as your support team grows.